COMPLAIN ABOUT THE SERVICE

318 URDESA NORTE

GUAYAQUIL

JUNE 4, 2012

Dear Mrs. Sevestre

I am writing to complain about the service provided by your agency. I moved in 318 Urdesa Norte on January 3. I'm really happy with the apartment, but unfortunately there are a number of problems.

First, the phone is damaged and i can not communicate with customers. Another problem is, the water heater has not worked for a week.

I have telephoned your agency a few times and nobody answers.

Would you please contact me as soon as possible to let me know what you are going to do about this.

Yours sincerely

KARLA LUNA ROMO